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Why does the URL say "Unknown"?

This usually happens for a couple of reasons and mainly effects free Wordpress sites or other sites using the Basic code (no javascript).

- The site is using HTTPS (secure) but the tracking code is using HTTP (not secure).

This can be fixed by changing the counter URL from something like this

http://c.statcounter.com/0123456/0/AABBCCDD/0/

to this

https://c.statcounter.com/0123456/0/AABBCCDD/0/

Notice the address is now HTTPS instead of HTTP.

- The page loaded didn't have a title

In this case you can see the page being loaded by scrolling to the bottom of the stats and checking the box for "Show Page URL not Title" then clicking Update.

Answers to the majority of questions we receive can be found here in the knowledge base.

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